Kaleidoscope by Chip R. Bell

Author:Chip R. Bell
Language: eng
Format: epub
Publisher: Greenleaf Book Group Press
Published: 2017-04-16T04:00:00+00:00

Animators for Truth

As clear-cut and flawless as the symmetrical patterns created by the reflections of a kaleidoscope, innovative service is an honest expression of service attempting to be in its purest form.

•Tell customers what exact changes and improvements customer truth telling has inspired or informed. The more they perceive they have influence, the more likely they are to provide helpful candor.

•Everything in your customer’s experience is personal. Corporate speak and sanitized legalese communication, by definition, violate that principle.

•When it comes to great listening, your customers are the only judges that count. If your customers don’t believe you are a great listener, you aren’t!

•Customers do not care about your policy, procedure, or authority. So don’t bring it up. Instead, focus on finding a path to “Yes, we can!”

•Truthful service that truly saves people is laced with the unmistakable pursuit of honesty on both sides of the service equation.

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